Return & Refund Policy

EastMaze Global guarantees that you will be satisfied with our services and products. We will never let any of our customers suffer any loss. In case, you have received any defective items from us, please notify us immediately upon receipt of the relevant item. We will definitely bear the responsibility to accept your return according to our Return and Refund Policy.

DEFECTIVE ITEMS

If you receive an item that is damaged or defective, please notify us by email within 45 calendar days after the ordered item(s) is/are sent out (according to stamp date by post office). Please include your order number and a description of the condition of the damaged or defective item, to enquiry@eastmaze.com to obtain an authorization for return.

Please note that unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.

These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

Compensation for the shipping costs will be provided through PayPal.com to your PayPal account and will ONLY be offered if the package is returned by regular Air Mail.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

If the package was returned by a shipment method other than regular Air Mail, reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.

Reports of defective products on a replacement shipment will not be entertained.

It generally takes about two to three weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION

You may choose to return any unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs.

If you wish to return an unopened item (that is also in good condition), please notify us within seven (7) days of delivery by sending an e-mail message, with your order number along with a description of the items you wish to return and their condition, to enquiry@eastmaze.com to obtain an authorization for the return.

Unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

These items must be returned to us securely packaged and wrapped.

Customers returning an unopened item that is in its original packing and in good condition will receive a full refund on the price of that item. The fund will be sent to your PayPal account ONLY. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition.

It generally takes about two to three weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Return & Refund FAQ

What can I do if I have found defective or damaged products in my order?
Please notify us your order number & the product condition within 45 calendar days after your ordered item(s) is/are sent out (according to stamp date by post office). to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Do I need to bear the return shipping or postage charges?
If the returned item is confirmed defective or damaged, we will bear the return postage and reimburse the relevant amount by sending the amount to your PayPal account ONLY. However, we will ONLY be responsible for the return postage or shipping cost if you return the relevant item by standard Air Mail. All other means of returns such as registered Air Mail and Courier services will not be entertained. If the package is returned by any means other than regular Air Mail, We reserve the right to decide on the amount of shipping refund with reference to the cost of a regular Air Mail return. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.

If the product I've returned is confirmed to be defective or damaged, may I request another item of the same value as the original returned item?
No, we will arrange to prepare and ship a replacement for the original returned item and substitute item will not be arranged.

If my returned products are confirmed to be defective or damaged, may I ask for a refund instead of a replacement?
No, we will only arrange to prepare and ship a replacement for the original returned item instead of arranging a refund. However, if, in case, we are not able to provide a replacement of the original return item for any reasons, we will arrange to refund the item price by sending the amount to your PayPal account.

What can I do if the replacement is still defective?
Before sending out replacement products EastMaze will verify that these products are in good condition. No further replacements will be arranged.

What should I do if I have found out that an electronic item I received in my order does not function properly?
If you discover that the relevant item does not function properly, please notify us your order number & the product condition within 7 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. However, if you discover the relevant situation after 7 days of delivery or should you ever require repair service, you are advised to follow the instruction of the warranty card or contact one of the service centers listed in the Product Service Guide. Either or both of the warranty card or the Product Service Guide is included in the package of the relevant item.