| Q |
What is the expected arrival time for my order? (^ Page Top)
It usually takes 7-10 business days (i.e. not include Saturday, Sunday and public holidays) for the item arriving to the buyer. For Italy and South America, it usually takes 10-15 business days. However, the actual delivery time may vary due to various reasons such as public holidays, countries, and location etc.
Click here to check your order sent out date.
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| Q |
What are the available payment methods? (^ Page Top)
We currently accept the following 6 methods of payment.
1. PayPal -- Please send the money to our PayPal account payment@eastmaze.com.
2. Credit Card (also through PayPal but no PayPal account is required) -- Please follow the instructions at eBay to pay by this method. For details of instructions, please feel free to contact us.
3. eCheck (a kind of bank transfer through PayPal) -- The details of eCheck can be checked at the following web site.
http://www.paypal.com/cgi-bin/webscr?cmd=_help-ext&eloc=0&loc=580&source_page=_home&flow=
4. BidPay (http://www.bidpay.com/) -- Payment can be made through BidPay to our BidPay account payment@eastmaze.com. It is the responsibility of buyer for the fee introduced. For example, US$10 total, BidPay will charge US$1.95 fee. For details, please refer to BidPay web site http://www.bidpay.com/.
5. Money transfer by Western Union (NOT Money Order) -- Detail information can be checked at the following web site. It is the responsibility of buyer for the fee introduced. Please contact us if you plan to use this method. Then, we will send the information to you for money transfer.
http://www.westernunion.com/
Note: For example, it may take EUR9.5 fee for Western Union in Italy. The fee for Western Union may be as high as US$20.0. (For reference only.)
6. Money Order by Post Office (Canada and Japan only) -- Money order can be sent from Post Office in Canada or Japan to Post Office in Hong Kong. It is the responsibility of buyer for the fee introduced. If you plan to use this method, please contact us before you purchase the Money Order. Then, we will send the required information to you.
Note: Please do not mail money order to us directly. The money order must be issued from Hong Kong Post Office.
Note: Bank deposite is not available at the current moment.
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| Q |
What is the shipping fee for the product in eBay? (^ Page Top)
The price of the product is show at the of page with "price: xxxxx".
The shipping fee is showed near the bottom of hte item detail page with heading "Shipping, payment details and return policy"
Under this heading, there is sub-heading "Shipping Cost". This is the shipping fee for purchasing 1 item.
The sub-heading"Each Additional Item" shows the shipping fee for each additional item you purchased.
For example, the "price" is US$0.99, the "Shipping Cost" is US$5.99, the "Each Additional Item" is US$4.99.
Then, for purchase 5 items, the total will be
= First item + 4 X Each additional item
= (0.99 + 5.99) + 4 X (0.99+4.99)
= 6.98 + 4 X 5.98
= US$30.9
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| Q |
Are the items sold are new? (^ Page Top)
All items sold by us are new and never used.
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| Q |
When I can get feedback at eBay? (^ Page Top)
After receiving your feedback, we will leave feedback to you within 2 business days.
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| Q |
How to pay by PayPal at eBay? (^ Page Top)
Go to ?MyeBay? page.
At the left bar, under the "All Buying", click "Won"
Choose the item you want to pay then click ?Pay Now?.
Then, near the button of page click ?continue?
Now, you should be at the PayPal page
If you have PayPal account, at the ?If you already have a PayPal account:?, click Log In
Then, following the instructions show in PayPal
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| Q |
Why I cannot combine several items into combined invoice at eBay? (^ Page Top)
eBay only offers combined invoice that all purchased items are listed in the same country.
The listing country can be found at the top of item detail page with "Item location:".
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| Q |
What is the total if I purchase several items in eBay? (^ Page Top)
The price of the product is show at the of page with "price: xxxxx".
The shipping fee is showed near the bottom of hte item detail page with heading "Shipping, payment details and return policy"
Under this heading, there is sub-heading "Shipping Cost". This is the shipping fee for purchasing 1 item.
The sub-heading"Each Additional Item" shows the shipping fee for each additional item you purchased.
For example, the "price" is US$0.99, the "Shipping Cost" is US$5.99, the "Each Additional Item" is US$4.99.
Then, for purchase 5 items, the total will be
= First item + 4 X Each additional item
= (0.99 + 5.99) + 4 X (0.99+4.99)
= 6.98 + 4 X 5.98
= US$30.9
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| Q |
How much do I need to pay if several items are purchased at eBay? (^ Page Top)
The price of the product is show at the of page with "price: xxxxx".
The shipping fee is showed near the bottom of hte item detail page with heading "Shipping, payment details and return policy"
Under this heading, there is sub-heading "Shipping Cost". This is the shipping fee for purchasing 1 item.
The sub-heading"Each Additional Item" shows the shipping fee for each additional item you purchased.
For example, the "price" is US$0.99, the "Shipping Cost" is US$5.99, the "Each Additional Item" is US$4.99.
Then, for purchase 5 items, the total will be
= First item + 4 X Each additional item
= (0.99 + 5.99) + 4 X (0.99+4.99)
= 6.98 + 4 X 5.98
= US$30.9
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| Q |
How much for the tax? (^ Page Top)
We will send items with very low value, say US$2.0. Thus, it reduces the possibility that buyer pays the VAT, tax, custom duty, etc. However, we do not guarantee that no VAT, tax, custom duty, etc is required. In case it is applicable, it is the responsibility of buyer.
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| Q |
Can I use bank transfer to pay for items? (^ Page Top)
NO bank account is available for bank transfer. We only accept Credit Cards or PayPal.
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