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What is the expected arrival time for my order? (^ Page Top)
It usually takes 7-14 working days for item arriving at United States, United Kingdom, Ireland, Australia, New Zealand.
For delivery time of other countries and detail information of shipping time, please click here.
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| Q |
What is the shipping fee for the product? (^ Page Top)
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| Q |
Can I pay with my Credit Card directly? (^ Page Top)
Yes. You want to pay by Credit Card directly. Instructions can be found at the checkout confirmation page.
Click here for the instructions
All Credit Card payment are done through PayPal, but it is not necessary to open a PayPal account.
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| Q |
What is PayPal? (^ Page Top)
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
Please visit PayPal's official website for detailed information.
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How to choose PayPal as payment method? (^ Page Top)
If you want to pay by PayPal, please fill in your PayPal account E-mail Adress and password at the payment page and click button "Continue" as shown below.
Then, follow the instructions to complete the payment process.
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| Q |
How can I start using PayPal to pay for EastMaze orders? (^ Page Top)
You will need to first open an account with PayPal. PayPal accept payment in either money transfer or credit card payment.
Please visit PayPal's official website for detail information on how to create an account and make payments.
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| Q |
How to pay by Credit Card? (^ Page Top)
PayPal account is NOT required to pay by Credit Card.
If you will pay by Credit Card directly, please click the following highlighted button at the payment page as shown below.
The Credit Card payment service is provided by thrid party i.e. PayPal - an eBay company. We will NOT save any information of your Credit Card.
Then, follow the instructions to complete the payment process.
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| Q |
What is my order status? (^ Page Top)
Please login in to your account. And, you will find the orders and status in the "My Account" page.
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| Q |
Do I need to pay the tax for the items? (^ Page Top)
We will send items with very low value, say US$2.0. Thus, it reduces the possibility that buyer pays the VAT, tax, custom duty, etc. However, we do not guarantee that no VAT, tax, custom duty, etc is required. In case it is applicable, it is the responsibility of buyer.
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| Q |
Are the items sold are new? (^ Page Top)
All items sold by us are new and never used.
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I have made an order but have not paid for it. How can I pay for the order? (^ Page Top)
If you have made an order from us, there should have an email with subject "EastMaze Invoice -- Order #XXXX" sent to your provided email address.
Within the email, there is a link provided to check the order status and make payment. Please copy this link to your browser. Then, follow the instructions in the page to complete the payment process.
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| Q |
What are the meanings of order status? (^ Page Top)
Verifying
Order has been made. But payment has not yet received.
Processing
Payment has been received. The order is currently been processing.
Shipped
The order has been shipped. It usually takes 7-10 business days (i.e. not include Saturday, Sunday and public holidays) for the item arriving to the buyer after the mail is sent out from us. However, the actual delivery time may vary due to various reasons such as public holidays, countries, and location etc. In some cases, it may take up to 15 business days or more for the item(s) arriving at the buyer due to custom checking.
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| Q |
Can I download pictures, photos, images, etc. from the web site? (^ Page Top)
All images, photos, etc. on the web site should not be saved or downloaded. They are for viewing purpose only.
Some of images used herein were obtained from The Learning Company's ClickArt Business Graphics product, © 1998 The Learning Company, Inc. and its subsidiaries, 88 Rowland Way, Novato, CA 94945 USA. All righst reserved.
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